Privacy policy

Information we receive

Information you give us can include your name, email address, messages, project details, and other information you choose to provide when you contact us or use our services.

When you use Solder Components, we receive the component searches, part identifiers, questions, and other details you submit through the tool. Search requests and results may be stored, and expert questions and activity may be retained in operational logs. Please avoid entering sensitive personal information, credentials, or confidential design details in a search or question.

If you ask Solder Components to request help from our team, you provide an email address and a description of your question or project. With your confirmation, the tool sends those details to Solder so we can respond by email and discuss relevant services.

We also receive technical information about interactions with our services, such as device and browser information, IP address, request details, usage events, and diagnostic information. The information collected depends on how you interact with the service.

How we use information

We use information to provide and maintain the services, respond to requests, find and explain component information, troubleshoot problems, monitor performance and security, and understand how our website and services are used. We may also use it to administer our business and meet applicable legal obligations.

Service providers and other services

We use service providers for hosting, databases, AI processing, component and datasheet research, email delivery, analytics, and error monitoring. Depending on the request, these can include OpenAI, Supabase, LCSC and JLCPCB, Morphik, Exa, Resend, PostHog, and Sentry. We share information with providers as needed for the services they perform; which providers receive information depends on the feature used.

If you use Solder Components through ChatGPT, OpenAI also handles information under its own terms and privacy policy. Third-party websites and services linked from our services have their own privacy practices.

Cookies and analytics

Our website uses cookies and similar technologies for site functionality and to understand usage. We use Google Analytics and may use PostHog and Meta Pixel when configured. These services can receive information about your browser and interactions with the website. You can manage cookies through your browser settings, although doing so may affect site features.

Storage and security

Information may be stored by Solder and its service providers. Search records, operational logs, and other records may be retained for different periods depending on their purpose and the systems involved. We use safeguards intended to protect information, but no method of transmission or storage can guarantee absolute security.

Your questions and requests

You can contact us to ask about your information or request access, correction, or deletion. We will consider requests in accordance with applicable law and may need information to verify your identity or locate the relevant records.

Email daniel@solderable.dev with a privacy question or request. Please do not include passwords or other sensitive credentials in your message.

Changes to this policy

We may update this policy as our services or practices change. The current version will be available on this page.